Terms of Use

1. Who can use KATIA

You must be 18 or over to create an account. Children do not have accounts; a parent adds them to the household.

2. Your account

• Sign up with accurate information, and keep your sign-in details to yourself.
• You are responsible for what is done with your account.
• You can delete your account at any time from the app's settings.

3. Households and roles

In KATIA, a family and their helper share one household. The employer, an adult in the household, sets the house rules and decides what a helper can do. Everyone in a household can see that household's information. The person who creates a household becomes its admin, and only the admin can remove members or delete the household; the admin can hand that role to another adult. A helper or any other member can leave a household at any time, by leaving it or by deleting their account.

KATIA is a tool that helps with communication and housework inside a household. The terms of employment (days off, pay, the work itself and so on) are for the employer and the helper to agree between themselves, under Singapore law. We are not a party to that employment.

4. About KATIA (the AI)

• KATIA's answers, translations and summaries are made by AI and can be wrong. Check anything that matters.
• KATIA is no substitute for medical, legal or financial advice. Decide anything about allergies, diets, or a child's health or safety yourself.
• Check the tasks, events, shopping and the like that KATIA creates. You can change or undo them.
• In an emergency, call the ambulance or fire service (995) or the police (999), not KATIA.
• If you see an inappropriate answer or image, please report it from the app.

5. Your content

The text, photos and documents you put into KATIA ("content") remain yours. You give us the right to store, process, translate and show your content to your household, and to use it to look into problems and improve the service, as far as needed. When you add someone else's information or photo, make sure you have their agreement.

• Pictures of items that KATIA draws and that identify no household may be used for other households too.
• After you delete your account, this right continues for the records that stay with the household and the messages you sent to the family.

6. What you must not do

• Break the law or infringe anyone's rights
• Harass, threaten or discriminate against family members or helpers
• Use someone else's account or pretend to be someone else
• Let anyone under 18 use your account
• Make KATIA produce illegal or harmful content, or use KATIA for a malicious purpose
• Give KATIA instructions meant to make it break its rules or reveal information about another household or another person, including instructions hidden in documents, messages or photos
• Access the service without permission, probe it for weaknesses, get around credits or usage limits, or attempt any other form of hacking
• Extract the app or its data by automated means, or overload the service

If you find a weakness in the service, please tell us at support@moncne.ai instead of using it.

7. Plans and credits

• Plans and credits belong to the household and are shared by everyone in it. Payment is made through the App Store or Google Play account of the adult who bought them.
• Plans and credits are bought through the App Store or Google Play. Payment, refunds and billing follow that store's terms.
• Plans renew automatically every month at the same price unless you cancel at least 24 hours before the current period ends. You can cancel in your App Store or Google Play subscription settings.
• Every plan, the free one included, comes with monthly credits. They are replaced each month, on the renewal date for a paid plan and from the day the household was created for the free plan, and unused credits do not carry over.
• Credits bought in a pack, and credits we give you, do not expire.
• When credits run out, features that use them stop until the next monthly refresh or until a pack is bought.
• The app shows how many credits each feature uses. We will tell you before we change it.
• Credits cannot be exchanged for cash or transferred to another household.
• We will tell you before we change our prices.

8. Changes to the service

We may add, change or end features, and may pause the service for maintenance or problems. If we end the service as a whole, we will tell you in advance, together with what happens to any credits left.

9. Suspension

If you break these terms or put other users at risk, we may suspend or delete your account without notice. When we do, we will tell you why by email.

10. Warranties and liability

The service is provided as it is. As far as the law allows, we do not promise it will be uninterrupted or error-free, and we are not liable for loss arising from its use except where caused by our wilful misconduct or gross negligence. Where we are liable, as far as the law allows, our liability is limited to what your household paid for KATIA in the 12 months before the loss arose. Nothing in these terms limits the rights you have under Singapore's consumer protection law.

11. If you use the App Store

These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price; to the extent the law allows, Apple has no other warranty obligation. We, not Apple, are responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property infringement. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You confirm that you are not located in a country subject to a US Government embargo and are not on any US Government list of prohibited or restricted parties.

12. Governing law

These terms are governed by the law of Singapore, and any dispute is handled by the courts of Singapore.

13. Changes to these terms

When we change these terms, we will post the new version here with its date. For significant changes, we will also tell you in the app and ask for your agreement again. For other changes, continuing to use KATIA after the change means you accept them.

14. Contact