Delete your account

1. Leave a household, or be removed

A member can leave a household from the bottom of Settings, About you. The household's admin (at first, the person who created it) can remove a member by opening them in Settings, Members.

• Nothing is deleted. What is theirs (their conversations with KATIA and the like) stays with them; what is the household's (tasks, events, messages, photos and documents sent to KATIA and the like) stays with the household.
• In the household's records their name shows as "Former member". Tasks assigned to them stay as they are; the admin can reassign them.
• They no longer see their conversations with KATIA from that household. If they return to it with the same account, those show again.
• Their account stays. The next time they sign in, the app says they have left the household and offers to create a household, join another with an invite code, or delete the account.
• If the person removed pays for this household's plan, billing continues on their App Store or Google Play account, and the household's plan ends when the current period does. You are told this before you remove them.

2. Delete your account

Only you can delete your account. At the bottom of Settings, About you, choose Delete account and sign in once more to confirm. You can also delete it from the screen shown after you leave a household.

• Deleted: what is yours. Your profile (name, birthday, language, avatar), your sign-in, what only you can see (your conversations with KATIA, notifications, summaries, KATIA's cards to you alone, your requests to KATIA). If you signed in with Apple and confirm with Apple on an iPhone or iPad, KATIA's access to your Apple ID is revoked as well; otherwise you can remove KATIA under Apple ID settings, Sign in with Apple.
• Kept by the household: what is the household's, including the records you made, the messages you sent to the family, the photos and documents you sent to KATIA, and feedback you sent to us. Your name shows as "Former member".
• If you are the household's admin, first hand the admin role to another adult or delete the household (see 4).

3. Remove a child

The household's admin does this by opening the child in Settings, Members.

• Deleted: the child's profile (name, birthday, avatar).
• Kept by the household: the household's notes about the child (allergies and so on), past tasks and events, and memories. Notes can be deleted from the app at any time.

4. Delete the household

The household's admin does this from the bottom of Settings, Household details, once everyone else (adults, the helper, children's profiles and open invites) has been removed and the admin is the only one left. To keep the household instead, the admin can hand the admin role to another adult.

• Deleted: everything that is the household's (children's information, tasks, shopping, events, meals, house rules, messages between the family, photos and documents sent to KATIA, household notes, memories, feedback sent to us, and credits). Members' avatars and standing requests to KATIA kept in that household go with it.
• The admin keeps their account and profile. Their conversations with KATIA from that household are no longer shown, and are deleted when they delete their account. The next time they sign in, they can create a household, join another, or delete the account.

If you have a plan

Deleting your account or household does not stop App Store or Google Play billing. Cancel it first in your App Store or Google Play subscription settings.

Ask by email

If you no longer have the app, email support@moncne.ai from the address on your account, with the subject "Account deletion request". Once we have confirmed it is you, we will delete the account within 30 days and tell you when it is done. If you want to keep your account and delete only some of your information, you can ask by email too.

What remains after deletion

• Deletion happens straight away and cannot be undone. Files such as photos stay in a recovery area for up to 7 days and are then gone for good.
• Payment records are kept by the App Store and Google Play.
• The purchase records on our side and the records of AI usage are kept for 2 years to check for fraud and refunds, and are then deleted automatically.
• Connection records, and the instructions sent to the AI to make a picture or video, are deleted automatically after 30 days.
• A record that the deletion happened (when, which action, and how many items) is kept for 30 days so it can be checked, then deleted automatically. It holds no names or content.
• Where the law requires us to keep something, or while an abuse investigation is open, we may hold off deleting it, only as far as needed.

For how long each kind of information is kept, see section 8 of the Privacy Policy